Vita Nova Consulting Privacy Policy
The purpose of this policy is to ensure that Vita Nova Consulting complies with applicable legislative and regulatory requirements regarding the management, retention, and disposal of records and documents, including health and personal information. Vita Nova Consulting is committed to delivering high-quality services to you, and this policy outlines our continued responsibilities regarding the management of your Personal Information.
Vita Nova Consulting adheres to the Australian Privacy Principles set out in the Privacy Act 1988. These principles govern how we collect, use, disclose, store, protect, and dispose of your Personal Information.
How we collect your personal information
Personal Information is any information or opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, and medical records (APP).
This Personal Information is obtained in several ways, including:
Any forms that we publish which you choose to complete;
Electronically, such as information you provide through our websites
By mailed correspondence, email, phone and social media
Clinical photography
We collect your Personal Information for the primary purpose of providing our services to you. When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it. All records and documents must be created and collected in compliance with professional, legal, and regulatory standards. Only authorised personnel may create or collect documents related to client care, medical history, financial records, or other company-related matters.
How We Use Your Personal Information
Clinical Services
When providing clinical services, we use your Personal Information to ensure that the health care services we deliver are tailored to your specific needs. To provide these services, we collect the following types of personal information:
Your name and address
Relevant medical history
Contact information for any carers or family members
Contact details for your general practitioner and other healthcare providers
Some of the information we collect is considered sensitive, as defined by the Privacy Act. We will only use sensitive information for the purpose in which it was collected with your consent or as authorised by law.
To change your consent status, please submit a written request to Vita Nova Consulting.
Education
As part of our education services, we may use information from your record for teaching and research purposes with your consent. Any personal information will be de-identified. To change your consent status, please submit a written request to Vita Nova Consulting.
Third Parties
We may disclose your personal information to suppliers and third parties that perform services for us in connection with the provision of our services, including third parties who:
Assist us in delivering services, such as providing professional advice or support related to wound and stoma care;
Provide marketing services to help promote our services;
Assist in resolving issues or providing support related to our services, including managing complaints or addressing concerns;
Provide information technology services such as data storage, website hosting, software and system development, maintenance and support, and information processing, analysis, and reporting;
Any specific third parties authorised by you to receive information held by us.
We ensure that any third parties we work with respect your privacy and handle your personal information in accordance with relevant privacy laws and our privacy policy. Prior to sharing your personal information with any third party, we will obtain your consent to do so, unless otherwise required or permitted by law.
Security of Personal Information
We take appropriate steps to protect your personal and sensitive information held by us from misuse, interference, unauthorised access, modification, loss or disclosure. This includes during storage, collection, processing, transfer and destruction of the information.
We take steps to ensure the security of this website. We recommend that you review the privacy policies of those external websites as we are not responsible for their privacy practices.
When your personal information is no longer needed for the purpose for which it was obtained Vita Nova Consulting will take reasonable steps to destroy or permanently de-identify your personal information. Vita Nova Consulting will retain records for a period that meets or exceeds legal, regulatory, and clinical requirements. The retention period for health records is 7 years after the last date of service for an adult as per the Health Records and Information Privacy Act 2002 (NSW).
Retention periods will be reviewed regularly to ensure compliance with any changes in legislation and business needs. All disposals of records will be documented, including the type of record, the disposal method, and the date of disposal. This documentation will be kept for internal auditing and compliance purposes. Any changes will be documented and communicated to clients.
Access to Personal Information
Individuals can access their personal information held by Vita Nova Consulting by submitting a written request.
This policy will be reviewed annually and updated as necessary to ensure compliance with relevant laws and to meet the operational needs of Vita Nova Consulting. Any changes to the policy will be communicated to all employees and relevant parties.