Terms of Service for Vita Nova Consulting
Effective Date: 28/03/2025
Introduction
Thank you for choosing Vita Nova Consulting ("we," "us," or "our"). These Terms of Service ("Terms") govern your engagement with our services. By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must refrain from using our services.
1. Services Provided
Vita Nova Consulting provides the following services:
In-Home Consultations: Personalised wound and stoma care consultations conducted at the client’s residence.
Aged Care Facility Consultations: Professional consultations to support wound and/or stoma care management for residents in aged care facilities.
Staff Education and Training: Tailored educational programs on wound and stoma care for healthcare professionals and facility staff.
2. Client Responsibilities
In-Home Consultations: Clients must ensure a safe and hygienic environment for consultations and disclose any health concerns, mobility restrictions, or other relevant conditions that may impact service delivery.
Aged Care Facility Consultations: Facilities must provide necessary access to patient records (where consent has been obtained) and appoint a designated contact person to coordinate consultations.
Staff Education and Training: Facilities are responsible for ensuring that staff members attend scheduled training sessions and provide any required materials or equipment for the session.
3. Booking and Payment
Booking: Consultations and training sessions must be booked via our website, email, or phone. Confirmation is subject to availability.
Payment Terms: Payments must be made upon receipt of the invoice. Accepted payment methods include bank transfer. Outstanding balances must be settled within 30 days.
Cancellations and Rescheduling: Clients must provide at least 24 hours’ notice to cancel or reschedule a consultation or training session. Cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee of 50% of the service cost. Additionally, if non-refundable expenses have been incurred for pre-arranged costs, including but not limited to materials, resources, or catering, the client may be liable for these costs. Vita Nova Consulting reserves the right to determine applicable fees on a case-by-case basis.
4. Privacy and Confidentiality
Privacy Protection: We comply with the Australian Privacy Principles (APPs) and applicable privacy laws in handling clients’ personal information.
Confidentiality: All information shared during consultations and training sessions remains confidential and will not be disclosed without consent, except where required by law.
Use of De-identified Data: In the case of education and training, we may request consent to use de-identified case studies to enhance learning while ensuring privacy is upheld.
5. Health and Safety
Informed Consent: By engaging our services, you acknowledge and consent to the provision of advisory and educational services.
Scope of Services: Our services are strictly educational and advisory. We do not diagnose medical conditions or perform procedures requiring medical licensure. Clients must consult a licensed healthcare professional for medical concerns.
6. Limitation of Liability
General Disclaimer: We are committed to following all consumer protection laws, so nothing in these Terms can override your legal rights. By using our services, you acknowledge that you do so at your own risk. While we provide expert advice, we are not responsible for any outcomes that may arise from following our advice. You are responsible for managing your own care.
Client Acknowledgment: Clients expressly agree that the use of our services is at their own risk.
In-Home Consultations: While we provide expert advice, we are not liable for any adverse outcomes resulting from the management of wounds or stoma care following our consultations. Clients should seek ongoing medical advice as necessary.
Aged Care Facility Consultations and Education: We offer professional guidance to the best of our ability but do not accept liability for direct or indirect consequences arising from the implementation of our advice or training. It is the responsibility of the facility to ensure that care provided aligns with clinical best practices and regulatory standards.
Liability Limitation: To the extent permitted by law:
All guarantees, conditions, and warranties (express or implied) by law, custom, or otherwise regarding the suitability, quality, or fitness of our services are excluded.
Vita Nova Consulting’s liability for any breach of guarantees, conditions, or warranties is limited, at our discretion, to either:
The re-supply of the services; or
The payment of the cost of having the services re-supplied.
We are not liable for any special, indirect, or consequential loss or damage, including but not limited to loss of profits, loss of revenue, or third-party claims arising from delays, negligence, or any act or omission connected with our services.
7. Intellectual Property
All materials, including but not limited to training documents, presentations, and educational resources, are the intellectual property of Vita Nova Consulting. These materials are for personal or internal use only and may not be reproduced, distributed, or shared without prior written permission.
8. Fees and Payment Terms for Consulting and Education Services
Fees: Pricing will be communicated at the time of booking and is subject to change with prior notice.
Overdue Payments: Failure to make timely payments may result in the suspension of services and the imposition of additional late fees.
9. Amendments to Terms
Vita Nova Consulting reserves the right to amend these Terms at any time. Updates will be communicated via email or published on our website. It is your responsibility to review these Terms periodically for changes.
10. Termination of Services
We reserve the right to terminate services at our discretion if a client breaches these Terms, provides false information, violates confidentiality, or compromises the safety or integrity of our services. Either party may terminate services with written notice in the event of a material breach of these Terms.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Contact Us
For any queries regarding these Terms or our services, please contact us at:
Vita Nova Consulting
Email: hello@vitanovaconsulting.com.au
Website: www.vitanovaconsulting.com.au
Phone: 0481 185 907 or 0481 116 327
Acknowledgment and Agreement
By engaging in our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.